FAQs

Frequently Asked Questions

The part may be returned within 14 days of delivery as long as it is returned in its original condition. The return will be subject to shipping charges as well as programming charges. It is up to you and your mechanic to make sure that you diagnose your vehicle correctly.
Most parts that we sell are plug-and-play. All Chrysler products are plug-and-play. Some Ford and Honda models will require a locksmith to calibrate the ignition after the part is installed.
A tracking number will be e-mailed to the e-mail address that you supply with your order. If no e-mail address is supplied you will not receive tracking info. You can also call the main office and provide your ID for status/shipping info.
A.We ship our parts Monday through Friday. Ground shipping times vary from 1-6 business days for most areas. Air shipping times are always 1-2 business days. Orders placed before 3:00pm eastern time may ship the same day. Most orders are shipped within 24-72 hours.
Exchanges are required for all purchases unless otherwise directed. You may be subject to a 'core charge' in addition to a canceled warranty if you do not return your old part. If you do not have the old part or you would like to keep your old part, please give us a call before you order and we will give you all of your options.
If you order a computer and we do not have one in stock, we will locate one for you immediately and notify you of how long your order will take to fill. This usually takes 1-2 days. It is very rare that we will not have your part in stock.